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| - Update: Cindy from customer service called to apologize for inconvenience & assured me this is not how they do business. Has couch in early and now can deliver in 2 days. Also offered credit of delivery charge. Grateful that this is resolved & I was finally helped. Still disappointed that no one prior to this was proactive in helping me out.
I thought the bad reviews I read were a fluke, so I decided to try out this location anyway to replace my torn up living room set. I work in customer service, so I understand that things can go wrong sometimes. I usually don't rant like this on reviews but I am super frustrated this time. I'm hoping to potentially help save someone else the hassle in the future.
I am giving 2 stars, instead of 1 because I am still looking forward to the furniture I ordered (if I ever receive it). And the sales rep was nice to begin with (only slightly stalkerish as we browsed).
Went in January 9, found a great sofa w/ chaise & love seat that was only slightly outside of budget, which was ok by me for a great looking set.
Had seen this set for $200 cheaper online last week but that sale ended, sales rep (Jeanne) offered to take $ off delivery to help bridge that gap. Unfortunately, that didn't happen as she got busy with another customer & rushed through our transaction. I thought - no biggie, we're getting quality furniture so I'll deal with that minor inconvenience.
Note: I would have bought online a week or so prior but the description of sofa/chaise did not specify which side the chaise was on. Come to find out, it is changeable.
Delivery date estimated to be January 31 - 3 weeks later. Seemed like a long time but I thought that was perfect as it's a day I have off work. Wrong. Jeanne called 2 weeks later & said things were delayed and delivery wouldn't be until February 2. Minor inconvenience as I'd have to take off work and Jeanne would not tell me range of delivery hours to see if I would discuss with boss ahead of time. Said they'd call 2 days prior to confirm delivery range.
Received automated call 2 days prior to confirm delivery - done. Received text day after confirming 3 hour window for tomorrow (not 2 days notice as promised - but okay). Done.
Then received call saying the couch was not ready & they could do partial delivery as confirmed. The couch would come next Tuesday. Informed that is not feasible - so delivery now scheduled for February 6.
I let customer service know my concerns & she says I can contact customer service for compensation only AFTER I receive the furniture. I am worried that this is going to turn into an even bigger headache.
Waiting a month for furniture that I was charged for immediately, is unacceptable to me. I understand that the delivery times are estimates and not guarantees, but you should not charge somebody for something they may/may not receive. It's disappointing & frustrating.
Really glad I ended up not getting rid of current furniture last week as planned, but I have to trash it this Wednesday. Hopefully, I won't be without a seat for too long after.
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