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| - I came here w/ my guy after going to the Blue Man Group last week. I've eaten at Grand Luxe at the Venetian many times before but this was my first time here at the Palazzo location. The establishment is tucked away at the far corner of the Palazzo, right by the Jersey Boy Theater. The atmosphere when we came here was great. It's not as loud as the Venetian location. We were seated at a booth by the entrance and was greeted by a nice server. I ordered the Mushroom burger and the guy ordered a chicken meatball sandwich w/ fries and a side of ranch. We didn't wait too long for our food to come out and it was pretty ok, nothing to get too excited about. My mushroom burger was bland..but i expected that since no meat was involved and it was pretty much just a mushroom patty. They guy said his food was just ok...BUT the fries were stale and cold! on top of that, they forgot to bring out the ranch. We nicely asked the food runner to bring us the side of ranch which we ordered in the very beginning, and he unhappily said, "Yea". Like dude I know you hate your job but damn I'm not your homie so don't talk to me like I'm your homie and you can at least smile a little. The worst part about it is that we didn't get the ranch and we didn't see our server until we were done eating. Not even a refill, or "how's your food?" or anything. ...We didn't get squat. But just because that happened doesn't mean I should give this place one star. After all, the food wasn't horrible. We didn't leave the place feeling butt hurt about the service..we just didn't tip as much =D..problem solved.
Overall, I would definitely come back here to give it another shot. If you've never had a mushroom burger, you should def try it..just add a little bit of salt. But also keep in mind that since it's a mushroom patty, it falls apart easily so it could get messy. The guy said his chicken meatball sandwich was 'ok' but not the best. They have a good atmosphere here and if you are an indecisive person when it comes to food, you might want to stop here. They have a big selection of food on their menu.
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