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| - Fool me once, shame on you. Fool me twice, shame on me. I have given United several opportunities to right their wrongs, or to simply provide their given service without encountering issues, but that has yet to happen.
Shorter flights (SFO/LAX/LAS), this airline can handle. Anything more complicated than that and you will encounter delays and cancelled or rescheduled flights. I always sign up for their text/phone alerts for flight changes, but they don't bother to post that info until an hour prior to the flight, leading to hours needlessly spent at the airport. Additionally, gate staff are consistently not in communication about flight delays or other issues. With other airlines, if there is a delay, the crew at the gate will get on the loudspeaker and explain and/or apologize. With United, you'll get a text and the folks at the counter won't say anything at all.
Out of my last three round-trip flights with United, more than half have been delayed. That is unacceptable. You can complete a customer satisfaction survey and potentially receive some sort of flight voucher/credit, but if you have any issues with THAT flight, you're pretty much the bottom of the list. And they're super-strict about refusing any credits for your half-price flight, even if you ended up missing a day of work due to their delays. Classy!
Extra star is for the flight staff: most of the time I have lucked out and had great, friendly service on board. It's a shame that the numerous United employees I encounter before and after my actual flight don't have the same attention to service.
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