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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • When the compressor went out on one of my 26-year old units, I used home advisers to compare companies. Tom was the first one to return my call and answered all of my questions. I then researched A/C companies, NV energy rebates, regulations regarding seers, etc. Every time I called Tom, he not only had an answer but he offered an in-depth explanation (I'm sort of a "why" person). AND, his bid was the most comprehensive value for the cost. Every person on Tom's team is pleasant and professional. Tom personally coordinated the installation from start to finish and followed through with the warranty registration. At a time when the heat is unbearable and tempers can run high, not once did anyone on his team lose their cool. I'm so thoroughly impressed that I switched companies; I'm very loyal to people who value me as a customer and respect me as a person. Tim came out yesterday to do my fall maintenance. He was, as I expected, prompt, professional, and personable. We chatted about horror stories and challenging customers (we all have bad days). As he was leaving, I thanked him and told him how much I appreciate the great service I get with the company. I then told him, "you may not have a perfect day, but it's as close as it gets with TNA!". I started laughing about my poetic send-off, and we both agreed it would make Tom's day and I should post it. There you have it! My heartfelt thanks to Tom, Ardie, and the rest of the team. I truly appreciate all of you! Laurie B.
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