Greyhound deserves a negative star rating! One star is generous and this company is undeserving. This is by far the WORST company I have ever experienced. It amazes me that they are even still in business. Not one person is willing to help you, the employees are rude and customer service just gives you the run around. This company is not accommodating and could care less about customer satisfaction! I would suggest to ANYONE interested in using the greyhound bus lines please consider ANYTHING ELSE! a plane ticket may be more expensive but the peace of mind and lack of general people skills here at greyhound from their employed will make it worth it!