Came in for a little me time and wanted to use my free birthday pastry. I came in pretty late in the day so most of the pastries were gone so I opted for the Carrot Cake cupcake and also got my favourite Chai Tea Latte.
In terms of the cupcake, I couldn't handle the sweetness of icing on top so I took it off and just ate the 'meaty' part of the cake until I found that the middle was stuffed with more of the icing and I just couldn't. It was pretty mediocre.
My latte didn't come for a while and one of the employees came around to ask if I ordered a chai tea latte and if I've received it yet and when I said that I hadn't he said said he'll go prepare it and bring it now. Fast forward another 15 minutes, I still didn't have my latte so I asked another employee who had to put in the order to begin with and brought it by.
It was also extremely cold in there lol. I thought it was just me but I kept overhearing customers complaining about. It was almost a relief to walk outside in the heat.
So far, I've only had good experiences with Panera in the morning :(