My family and I have been frequenting this establishment for many years now. Up until the past few months, we typically received exceptional service, great value and freshly prepared food with many options. However, we have noticed a study decline in customer service over the past few months and today was the absolute worst experience thus far. So bad that we will not be patronizing this venue in the future. We literally had to repeat our order nineteen times, it still came out wrong and it took forever to get the order. We ordered two bagel sandwiches with chips. Luckily, the only redeeming thing they did was not charge us for the order, however the awful customer service was not worth it. I don't know what has happened with management and their employees but we are sorely disappointed in the decline in customer service as well as the limited selection of bagels for lunch time. The staff has become rude, unaccommodating and for lack of better words, ghetto in their demeanor. I am not one to write a bad review unless I am fed up with something that has become a repeated problem. It's a shame because this restaurant was one of me and my families all time favorites for breakfast and lunch for many years. I hope for the business' sake that they utilize reviews like these to improve upon their customer service and any other issues at hand.