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  • I came to this store to have some items laminated. I waited up front for 10-15 minutes before anyone ever came to assist me. One of the cashiers kept yelling over at me, telling me that someone was coming, so I continued to wait. Finally, Ari (who is a manger) came and told me it'd be 1-2 hours before it'd be ready, which was not a problem. However, when I returned, my laminated items had extra plastic sticking out @ 6-inches in each direction. I asked them to cut off the extra plastic down to size (which has always been done without asking at other Office Max locations). I was then told that it would cost extra to cut the excess plastic. (However, he laminated my corporate discount card and it wasn't surrounded by miles of plastic.) So I'm thinking, well, did they charge me for all of that extra plastic? These items were art class drawings, on 11 x 18 paper, so we're not talking a life-sized Thor poster board (which I'd totally laminate). So here I am, trying to handle 13 pieces of H.A.M., and being cut all over my hands and arms at every turn. Peeved! THEN I asked him to explain the charges and he couldn't. I could not get an explanation of what I was being charged for. I am certain that there are consumer laws regulating exactly this sort of thing! I will never spend another dime in this store again. Ever.
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