Alex R. that helped us in Customer service was outstanding! We had to return an xbox live card ($60) that wasn't properly working and it kept saying that the activation code was invalid. I know there's a lot of shady people that purchase these kind of cards and have no issue with it but try to be sneaky and return it back where they purchased it, thinking they can get away with exchanging it for another card. That kind of ruins it for all the honest people that are having a real issue. So when we tried to exchange the card, Alex says let me see what I can do! We were even willing to show him a screen shot of the message but he knew we were honest. He walked us up to where the gift cards were and grabbed it to take back to Customer service where he was completing the transaction. We were able to exchange it without an issue. I just want to point out how Alex was very understanding and he did what he can do to have us walk out of the store feeling satisfied. Keep it up Alex!!