This place is weird. I do not feel comfortable eating here. I don't get the impression that food safety and cleanliness are priorities. The cashier who is always there is strange and covered with tattoos. She acts like the coffee shop is her own personal living room (notice I did not say kitchen) and that she prefers her own squad to visit her there. You can't call ahead to place to go orders (I've tried 4 times) because she/they always take their off the hook.
Update:
The defensive response from Paul M. to my write up of my experiences at this coffee shop validates my opinion. He insults me rather than taking the opportunity to make improvements. I have given this place 4 chances and was let down each time. The first time the pastry I got was dried out, the second time the waitress got pissed because I asked her about a Nutella dish, and the last two I had to sit and wait because the phone was off the hook and I couldn't order in advance. So in short, the food, customer service, AND management are lacking. I have other options and will not give this place a FIFTH chance. I have been more than fair! Go kick rocks Paul M.