| rev:text
| - Deliciousness - 2.5/5
Happiness - 1/5
It certainly looks like I am in the minority here as the praise on Yelp is effusive and this restaurant was jam-packed during brunch. But I have noticed enough similar reviews that I suspect there is simply a habit of occasional drops in service and food-quality.
My family of three went here for brunch on Sunday. No joke, it took about 10 minutes after we were seated for the waitress to come to our table and get us water. She was honestly very nice (especially to our little son), but seemingly completely overwhelmed. It took at least another 15 minutes for my wife to get her bloody mary (to be fair, my wife LOVED it). The decor is really nice - western themed (complete with cow patterns) and a really cool looking fire pit and outdoor area.
Almost everything we ordered either didn't meet our requests (i.e., one dish served with pork when asked for no pork) or simply wrong (i.e., my son got one pancake instead of three). In sum. we ordered three entrees (counting one kids meal) and a biscuit on the side. After the first attempt at serving our food, only my wife had a complete meal. And somehow, the biscuit came out after everything else! It was a bit hard to believe. As my wife pointed out, the waitress then hinted that it was our fault for asking the pork to be held on that one particular dish. Regardless of whether that is true, it simply is not something you should intimate to your customers.
The food ranged from fantastic to not that great. The biscuit, chipotle beef and the aforementioned bloody mary were fantastic. The wife and I ordered two southwesterns brunch dishes and they were both just ok. And the pancakes were huge but incredibly spongy (not sure what other adjective to use). They absolutely lacked flavor, although my son did gobble them up for whatever that is worth.
In the end, we did receive a gift card, which was a really nice gesture (and the right gesture). And other than that one comment, the waitress was very apologetic. Of course, I'd have preferred a bill credit as now we are obligated to return. But maybe, based on the other reviews, the next journey will surpass this one.
|