After waiting 3 weeks for a check in a couch I have returned I called the call center for the 3rd time and found that they have not even tried to get my refund sent. They have no sense of urgency, no want to help, and no customer service. They promise calls and emails that never come. I should have known to run when I walked in to buy the couch and I had to beg someone to check me out. Stay away from this place and shop on amazon.