I used this company about a month ago. My downstairs AC started blowing warm air the night before I had to leave town. Found a coupon online for a $69 service call.
Called Penguin out and the tech says the coupon is not good for after hours, although it never said that on the coupon. So, because I don't want to wait until I get back, I tell him to go ahead and check it. Now I am a do it your selfer and have repaired my AC several times, replaced motors, capacitors so I kinda know what parts cost. The tech told me the compressor capacitor went out. Because it was 11pm and nothing was open where I could get one and fix it myself, I asked him the price. It was $350. Ridiculous! I told him I know those aren't that high but his comment was "well, we have to make a living" Ended up paying $450 which is probably double what it should have been.