I have had Rosati's a number of times. Their thin crust pizza is usually fantastic! Our last two interactions have been absolutely horrible! Today I called in and ordered an 18 inch combo and 24 wings: half BBQ and half habenero. When I showed up at 6:15 (an hour after ordering) Macayla took my payment and then started looking for my order. It wasn't there. She went around back where I could still here her and see her through a gap in the coolers and asked where my order was. They then discovered they had forgotten to make it completely. She came back up and said 'it will just be a couple minutes and then ran in back. When she came back a couple minutes later I asked her how it was coming. She again said it would be just a couple minutes. I told her I had heard the conversation she had earlier in the back and told her to tell me the truth and asked if they forgot to make my order. She looked shocked I had called her out but admitted that's what happened. I asked her why she had told me it would be just a couple minutes when it would be much longer. She said it only takes 7 minutes to make a pizza so it would be just a couple minutes. When I asked to speak to a manger she said she was the manager. I asked for the general managers name and number and she gave me his name. She then said none of it was her fault because someone quit earlier today.
15 minutes later they brought out my food. I should have checked the wings in the bag but didn't until I got home.
I only received 6 of each flavor wings ( I ordered 24 and received 12 total) and the pizza was very underdone: soggy and doughy. There was probably half a pound of corn meal between the crust and the box and it was virtually inedible.
The wings were good but nobody could eat the pizza.
Disappointing at best. Pics of the pizza will be posted.