| rev:text
| - I have ordered from Panago for years, however I'm never ordering from them again.
The last two times have been such a nightmare, they ought to be ashamed of themselves.
---The short version of this review is if you are considering ordering pizza from them, just punch yourself in the nuts a few times and eat nothing and you'll still come out ahead.
---The long version...
The first disaster of a time, I ordered a couple pizza's to be delivered at my apartment because my wife and I were exhausted. An hour and a half after, I get a call from the delivery guy saying he's in the lobby, but the buzzer's broken so can I let him in? I go down to my lobby, and no delivery guy. I checked my buzzer and it was working.
I walked outside my building and even down my block to see if he was in another building, but he wasn't there. I called him back and told him I was down there, but I didn't see him, and he said that I took too long so he left. I asked him to come back and said I would wait for him in the lobby.
I waited on the street, but never saw lights come down. He called me back annoyed and said that he's in the lobby, but I'm not there. So then I realized that he's obviously at the wrong place, so I asked him to confirm my address. He was annoyed, but read me my correct address and said that obviously I got it wrong. I told him I've lived here for a while, and I'm not wrong, I know my address. He said maybe I just don't want my pizza...He suggested I go and look at some mail which pissed me right off. I told him he should walk down the street and look at a street sign.
Then his manager (who spoke much better English thankfully) called and asked me to confirm my address. I told him my address and told him that his guy is obviously at the wrong place. He said he'd call his guy and straighten it out.
The delivery guy then called me back and started yelling asking me again what my address is. I told him again and he just couldn't accept that he was in the wrong place and hung up on me.
I called his manager back and told him that I'm really not impressed with this guy. I have a very simple address in an area that is very easy to get to. This should not be a challenge. The manager then said I would get the pizza's for free.
After I hung up with the manager, someone from Panago customer support called me trying to straighten this out. He asked me to confirm my address, which I did and I even gave him directions to my place and he looked on Google maps while we were talking so there was no doubt about it.
Then the buzzer rang and it was the delivery guy. He came up stairs and offered no apology and then passed me the debit machine. I told him that his manager said the pizza's were free and he didn't believe me. I told him to call his manager which he did and then he passed the phone to me.
In speaking with the manager, he said that the credit for the pizzas would be on my account with panago the next time I ordered. I was fine with that and paid the guy sans a tip because I don't appreciate being yelled at.
That was the end of that and after two and a half hours of utter disgraceful service, we finally got to eat.
Tonight, I decided to order a couple pizza's and thought I'd use the credit I have with Panago. I called Panago, and they have nothing on file for my phone number. I told them that this had better get resolved because if it's not, I'm never buying from them again.
The lady put me on hold and tried to transfer me to customer service. 2 minutes later, she picked up and asked me when I was told I would get a credit. I said I didn't remember.
She put me on hold again for another couple of minutes, and then my wife said I should just order from Stavros Pizza. Once she said that I felt silly for waiting on hold at all. Stavros makes far better pizza, I've never had an issue ordering from them, and they never put me on hold, so I hung up the phone and ordered from there.
The pizza was great and I've decided I'm never getting Panago again.
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