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  • Reviewing McDonalds is a ridiculous waste of time, I mean what can possible be said to change anyone's mind? And I find it hard to believe that anyone would care enough to read this review. But ... if you just landed on the planet and happen to find yourself at the corner of 7th Street and Bell Road in Phoenix and two yellow arches look like this might be the home of our Leader, please enjoy this review. On a whim, because I was passing by and waiting for a long red light, I decided to drive into the parking lot and go in and order the "new" Grand Mac. So this review will be about my customer experience and satisfaction as well as about the quality and value of their new sandwich. Starting with the sandwich ... what a dud! McDonalds has been known over the years for some whopper failures but, come on, are they serious with this thing? It costs $1.50 more than the already overpriced Big Mac and, um, is exactly the same except that the buns are a little larger and the "meat" is a tiny bit bigger (but not thicker). Otherwise, it is the same freaking sandwich. But strangely it didn't taste the same. First off the bun is drier, more crumblier and feels like it's pumped full of air. Then I realized why the familiar Big Mac taste was missing - the ENTIRE dollop of "special sauce" was squirted to one far side of the sandwich, more outside of it than inside of it. I took a picture. I predict this ripoff will be a miserable failure for McDonalds. Moving on to service, one thing than can be counted on at McDonalds almost anywhere in the world is that it will be staffed by high school kids who have the lowest possible interest in working for McDonalds, or for anyone for what matter. This one was bizarrely different. The counter clerk reminded me of an episode of Undercover Boss in which the billionaire company owner pretends to go undercover and of course doesn't have a clue how to do the job of anyone who works at his company. I got slight overtones that I was dealing with Vito Corleone himself. He just didn't seem to fit the character of a McDonalds counter clerk. Bottom line is that I paid $6.51 for a sandwich and a coke. Two days before I paid the same for an excellent Green Goddess Cobb salad across the street at Panera Bread. Hence my rating of 1-star.
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