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| - The GF and I were headed out of town for a weekend at Lake Roosevelt to do some canyoning. We dropped our pups off on Friday afternoon after the "check-in" time (3PM) with the understanding that "check-out" time is 12 noon daily. We were planning on picking up our fuzzy, four-legged children on Sunday before noon.
We camped out Friday night, did our canyon run on Saturday, and decided to head back to town Saturday night for a soft bed and a puppy-free evening. Come Sunday morning, happy and relaxed, we find out that Scottsdale Pet Hotel does not open for pick-ups or drop-offs on Sunday until 3 PM (their check-out time). So the dogs were held for that much longer, and we were charged another night for picking up after the check-out time. My GF was, to say the least, a little miffed by this loophole which they use to ream Sunday customers.
The place smelled of dogs (as to be expected). It's impossible to know if they had the outdoor play time for which we were charged extra. In their defense, the service was friendly and the pups did not appear mistreated. Overall, though, Scottsdale Pet Hotel is not a sparkling gem in the local pet-care industry.
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