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| - My wife and I were DONE stopping at used car lots. Three guys in a row, at three different dealers, that didn't listen to a word we said, they just launched into their own agenda to sell "How about this one?" - $15,000 OVER what we said!
Every person at Bell Ford was welcoming and CALM! Justin knew what he knew but, more importantly, knew what he DIDN'T! :-) Mark Tabin, the manager, joined us, listened to what we were looking for, and promptly directed Justin to first stop by the cafe for complimentary refreshments and then show us around the inventory in the 'bullpen' (we're looking for a work truck and not something likely to be found in the front lot).
In follow up calls, I've had one after another friendly, knowledgeable person answer questions and provide assistance. Kudos to management as this seems to be the culture of this business not just a few decent folks in a shark pool.
We feel entirely safe and comfortable dealing with Bell Ford. Keep up the great work!!
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