The service department does sub par work on vehicles. Any time I have brought my vehicle in for a repair, I have had to go back and have it done again. The parts department charges anywhere from 30% to 100% more for parts, than what other Toyota dealerships charge for the same parts. The sales staff will tell you anything you want to hear, to get you into a new vehicle. Given the poor service I have personally experianced since they have been opened, It amazes me that they continue to do busines.