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| - I would rate this company a 3.5 star because it's between "okay" and "good". I ended up giving a 3-star, so keep in mind that it might be a bit harsh depending on how you look at the issue that I have experienced.
I am starting off with the goods here.
Cabinet installation - We signed up for two projects: cabinet in the laundry and a sizable garage cabinet. Let me make one thing clear - These guys build quality stuff, no joke. If I have to rate based on just the construction and the quality of the cabinets, we are looking at a 5-star review easily. Adam did most of the work and Brett did stop by and fixed up some of the missing part. Both technicians are professional and careful. The only down side is that the laundry wasn't completed in one day as promised, meaning I had to extra spent time to cleaned up twice for the same project. But still, we are looking at quality, sturdy cabinets.
Sales - In my inquiry, I asked for a technical person because I do ask a lot of questions, and have some concerns. They gave me Mark, and that worked out. He is indeed technical and experienced. He communicates well, and not pushy. However, he did miss the measure on the laundry cabinets. When we questioned his measurement, he did not make any excuses. He came back and measured it again and corrected the issue, so we thought that's very professional. I am glad we got to work with Mark.
So two things went wrong, and that really just left bad taste in the mouth.
Before the cabinet installation, I confirmed twice over the phone and once in the e-mail to make sure that no one will need to step on the existing bottom cabinet and our new washer & dryer in order to build the new cabinets in the laundry room. Mark promises that it won't happen. The lady who called and coordinating the installation also promised that wouldn't happen. I even sent them pictures of the laundry layout, and they are still quite confident that Adam (the technician) won't be using washer & dryer, and the existing cabinet as a step ladder.
Did Adam get that message? Absolutely, but did he end up stepping on them? Of course. I thought I would watch Cirque Du Soleil show in my laundry, and obviously that didn't happen. What I don't understand is how can they make this promise when they received and reviewed the laundry picture. They know the setup very well. Mark even visited this place twice in person! The only way to make it work is to have a second technician there at the same time, but that wasn't the case.
So basically this company just voided the warranty of my new washer & dryer when Adam stepped on it. It's not his fault, he had to, his company didn't give him the right tool or manpower to do it without stepping on them. The existing cabinet was a victim too. I talked to the manager, and he refuses to provide any warranty to the existing bottom cabinet if somehow the bottom cabinet turns loose within 6 month (yes, that's all I am asking for, 6 month since they step on it). Now you see why this experience brings their review down to 3-stars. If you think you might encounter the same problem, make sure you ask for a manager, and send the picture to the manager as well.
The other issue is that they typically don't provide cabinet pumpers. So, when you close your cabinet doors, it will make a loud banging noise. You will have to buy your own. It's weird that a quality cabinet company can't provide something cheap like cabinet bumper, so take that into your quote consideration (they won't disclose it upfront).
TIP - Make sure you ask for a complete disclosure on their life-time warranty policy. It's not what you think as many items are actually NOT life time warranty. This part doesn't bother me though; I think their policy is quite fair after reading the complete warranty disclosure.
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