Went back with a friend yesterday. As with the first time, the food was great, but basic customer service was lacking (& having been to plenty of other Ethiopian restaurants, I know it's not just a cultural issue).
My friend & I each ordered iced tea, which at $2.50 each was very pricey, especially since it apparently was just regular iced tea, not Ethiopian iced tea, which I like a lot but they don't have here. She asked us if we wanted the ice tea sweet or just regular and since I normally put a little sugar into my ice tea I asked for it sweet as did my friend. What we were served tasted exactly like Nestea powdered iced tea mix, with way too much sugar added to it in fact the bottom of our glasses each had about a quarter of an inch of sugar.
They were simply regular sized glasses of iced tea not huge mugs or a carafe or pitcher of it. We both eventually asked for refills since we were thirsty despite way too much sugar being in them, and were both shocked and irritated to see that when the bill arrived we were charged another $2.50 for our second glasses of iced tea! That is utterly ridiculous since their price for iced tea was very high to begin with and the iced tea they made was clearly just some powdered instant iced tea mix. She did not inform us when we asked for refills that we would be charged for second glasses of iced tea.
We will not be back. Thankfully there are other Ethiopian restaurants in Las Vegas and I will continue to patronize them instead of this place.