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  • I made an appointment with the optometrist office within this store. When I made the appointment (with the staff of Vision Works) I confirmed I would get ALL measurements, including the PD measurements so I could order glasses online. I was upfront as I never intended to order glasses from VW. I was assured I would get all measurements. I would have gone elsewhere, if I wasn't going to get all measurements. Upon finishing eye exam, I asked about measurements and the super RUDE lady working there gave me a super hard time. She said they didn't provide those measurements unless you purchase glasses. She was totally put out by the 30 seconds it took to put a machine up to my daughters eyes to provide me measurements I needed to get my daughter glasses. Not to mention SUPER rude! This is a new store that is building and with the terrible customer service and bad attitude of this employee, good luck! This same lady who was so put out to share this simple measurement with me was in the back room while we waited to see optometrist cursing, where I could hear her loud and clear. I would NEVER buy glasses from here based on my experience. The optometrist was great ... VW... not so much! To the employee who humiliated me... you never know how people will respond to bad customer service. They might come over to Yelp and share... keep that in mind. Customer service is what motivates people to work with you... bad customer service drives people like me away. Good customer service brings people over to Yelp to say good things, which I would have done, because you are a new business... especially. I love to support new businesses even when people mess up. It's when people are straight up rude that I will take steps to warn others.
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