Customer service needs improvement ;
on 12/29 I dropped a package with a pre-paid return label and asked for a receipt. Throughout the transaction the employee discussed a personal matter with his colleague.
On 1/2/15 I mailed yet another return. When I asked for a receipt I was instructed to wait in line - a long line. I pointed out that it seemed inefficient to have to wait with other customers whose transactions take a long time and that even the post office has a better system. When I expressed my disappointment about the customer service experienced on 12/29, things started to unravel- Misty one of the employees called me rude and asked me to 'never come back'.
UPS can do better in streamlining operations and selecting employees.