When I got to Kneaders I was pleasantly surprised with the interior. At first glance the place feels very warm and inviting with homey decorations that can be bought. Everything appeared to be clean, well put together, and the staff seemed to be following health code well from what I could see.
The staff seemed friendly; with the exception of the girl who seemed to be too busy to take my order. I was the 2nd in a line of 3- when the cashier yelled over the family of 5 before me asking to help who was next. I accepted the offer only to be rushed into an order. South West BBQ salad and a apple cinnamon bread pudding and a large drink. The salad, drink and desert came to $16.
However, no place, no matter how pretty it looks, should take 20 minutes to deliver a salad. Lucky for me my drink was given to me at the counter; I had gone through almost all of it before my food actually reached me.
Twenty minute wait to be met with a salad that was a huge bowl of lettuce with just a small bit of toppings that got lost never to be seen again once tossed. It was very dry as there wasn't enough dressing/sauce to lettuce ratio.
The bread pudding (while good) came lukewarm with cold at the bottom/center made it a bit strange to eat. As I sat there in kneaders for an hour, I heard at least 3 other customers complain about mixups and the wait.
Overall I was extremely disappointed. If I wanted a wait and a $16 price tag I would have gone somewhere else. First time here and last time here.