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| - I went there on Dec 11 to order a replacement drawer. They took my money and told me it would take about 3 weeks. Since it was Christmas time I figured it would take a little longer. Around Jan 18 I started calling them. I was repeatedly told that Jeff was the only one who could help me. Left numerous messages for Jeff but no call back. Finally I drove there to see Jeff in person. Naturally he was out of the office but I was assured he'd call me right away. Nope, no call. Finally a couple days later he called and apologized profusely and said he just spoke to the supplier, it would be there no later than Jan. 25.
Do I really need to tell you it didn't arrive on Jan 25? On Feb 13 I went there again and this time Jeff was in. I listened as he called the supplier and he said sorry, there was some kind of screw up, it'll be here in a couple days. A couple days later I called Jeff. He didn't answer but texted back and said 'I have good news, with a client I'll call you back in a few minutes.' Never got a call back. I texted several times asking if he was done with the client yet. No answer.
Finally I went there again on Feb 27. Jeff was not in but I told the guy who was there, Chris, how thoroughly disgusted I was with their complete lack of service, their lies, and their refusal to call me after repeated calls and visits. I told them I wasn't happy that they had my money for over 2 months and that I wanted a refund. Chris told me to 'chill', that he didn't see what the big deal was. I told him that was exactly the problem, that if he thought that lying to and avoiding a customer for 2 months was no big deal, that in itself was a big deal.
Before you do business with these guys, please check other review sites as well, many other reviews are virtually identical to mine. The funny thing is that there are a few 5 star reviews, so I guess if you actually get what you order you'll be happy. I guess. I'll never know....
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