Lake Norman Jeep sent me to Enterprise for a "loaner" car. I got picked up by a stranger from Enterprise, and then dropped off at Enterprise. Several times I had to pick up a loaner car from them, because Jeep ran out of their own loaner cars.
Enterprise charged me a $25.00 deposit on the car, with full refund when the vehicle was returned. I was asked once, out of the three times I've rented, which insurance I was to go under. I told them which ever one does not cost me anything. I was charged $150.00 for an insurance that I did not even need. Matt had charged me for their insurance, when my Geico insurance already had a high enough deductible. Matt refused to refund my money, and tried to convince me that I wanted their insurance.
I drive a $60,000.00 personal car, which was in for a repair. My deductible is well over high enough to cover any costs in a wreck with the $20,000.00 vehicle I had given from Enterprise.
I've contacted the Better Business Bureau and received my full refund.