Went recently for highlights and hair cut. I too had a similar experience to a previous reviewer. Let me start off by saying that everyone was super nice and accommodating offering drinks etc. But man, was it a horrible cut and style. I'm not trying to be mean, but you spend a lot of money and time (~4 damn hours!), you expect good service. My highlights too were about 2 inches from my roots. the haircut itself was so uneven. I was debating about complaining so they could fix it up but decided that I didn't want to take the risk in making my cut even worse. The highlights were done by a Jr stylist and the haircut and blow-dry was done by Vince
Again, he was super nice but no one there seemed to know what they were doing. The day I went I think they overbooked so Vince was running all around trying to supervise and he seemed so distracted and overwhelmed. Granted that should be NO excuse for a poor cut. I have crooked ends!.