Troy came out today to our house to check our AC. Prepared for the worst, I was extremely surprised at his patience and willingness to explain things in a way I could understand. Troy told us what needed to be fixed but didn't pressure us into fixing it. He showed a genuine compassion for helping us by offering options. It was refreshing to have a company actually care about you as a customer instead of just as a way to make money. Keep up the great work and make sure to keep employees like Troy happy!! They are an asset to your company.