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  • Ugg! Why do I even try with this location anymore?!?!? This one I have had the worst experiences at. Tonight, I finally am annoyed enough to write here and calling the store in the morning. I was only car in drive thru (imagine my shock!) , ordered Venti iced Pumpkin Chai Latte. Got to window, she read my order back, reloaded my card and the kid behind made the drink. Teens/20 something, Blonde hair, tall boy with no name tag. He hands me the drink with loaded whipped cream. I instantly take a sip and its horrible, he made a Pumpkin Spice Latte (sorry PSL drinkers, its just not my cup of tea). He offers to remake. Another car is now behind me. Second drink, I pull forward and take a sip, super strong and bitter, with after taste of burnt espresso. I pull over and park, go into store and let him know I would just like my money back as I am now running late to work. He says he'll remake it. I told him taste strongly of espresso and he said, "Oh you didn't want espresso in it?" I told him no. As he is looking for box cutters, he restocks the Tazo Chai bin with the new Tazo box of chai. He then starts to make my drink. He fills it with the pumpkin syrup, chai and milk to the middle line of the cup, then the rest with ICE. There is still a solid inch from the top of the lid. He grabs the whipped cream and I told him, "No whip please " and he proceeds to scoop out the dash he had started with a lid. I tell him that little bit is fine, that I must go and he tells me I need to let them know if I don't want whip cream because the chai comes with whip. I replied that's the first time I have heard that and have been asked at other starbucks if I wanted whip added and his response, "well then they don't know how how to make it." Dude! YOU just had to remake my drink 3 times! I think I am finally done going to this location. I paid almost $6 dollars for not even a full drink and it still does not taste right and is not being super watered down with all the ice.
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