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  • We arrived at the Luxor around 10 PM. We waited in line at the check-in counter. We were presented with a $40 fee for use of the pool, and exercise facilities, which is fine except that it was too cold to use the pool and we were too busy to use any other extra facilities. We were granted our room keys in the West Tower. As we traveled down the winding hallways towards the west tower, there was a stench that became increasingly prominent. The smell of drunk sweat, vomit and excrement filled our nostrils as we entered the elevator. Not soon enough we arrived at our room that was directly across from the ice maker and elevator. The ice maker is not enclosed in a room with a quiet door on it, people would clearly be passing our room at all hours of the night and our sleep would be disrupted. We made our way back to the casino floor at which time the main doors had been closed because no one wants the smell to escape in to other parts of the hotel. The lady at the desk changed our room after we complained and we made our way towards the East Tower. We could already see a huge difference, the corners of the wall paper and carpet we maintained unlike the west tower where they were pulling back from age. The paint looked more fresh and there was no awful smell. We got to our room and it was similarly slight nicer and fresher than the previous room. The rooms are just OK, there is no mini-fridge to store a beverage or bottle of wine. The on-demand menu didn't work on the TV, it merely beeped when the "menu" button was pressed. The bathroom was probably the most exciting with a full size bathtub and walk in shower, however they were very stingy with the amount of soap they included. You CANNOT call for valet to bring your car around, you must walk yourself downstairs with you luggage and request the car across the 10 lane driveway and wait in the cold (depending on the time of year, may be extreme heat). We are less than impressed and will not be returning to this hotel.
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