I know they're trying to imitate the original Serendipity in NY and they do a good job at it when it comes to decor and options on the menu. But I think they ruined the east coast theme of this place. It's also overcrowded and over hyped to the point where you can't get seats if you wanted to.
The frozen hot chocolate is a must when you come here, but I felt like due to our wait and waiting for a seat, our frozen hot chocolate was just cold chocolate. Their pastries were underwhelming and I love desserts! So for me to not be impressed is saying a lot!
To end my eh experience, walking out to smell people smoking just added to it.