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| - I was so hopeful that I finally found a great place to get an italian hoagie. I was craving one, so I made my way over to Cucina di Vita. This visit, however, was a disaster.
We will start with what I hoped my visit would be like. I planned on coming in, picking out exactly what I wanted to order, ordering to-go, maybe conversing with one of the employees for a bit, waiting about 10 minutes for my food, and heading back to work. I didn't think that too much, but that was leaps and bounds beyond what I actually experienced.
To start, the first person I spoke with, who seemed to be the one that usually runs the register and takes the orders, wasn't very friendly. She seemed very annoyed and frustrated that I didn't know exactly what I wanted at the exact moment I walked through the door and definitely let it show. After a few minutes past, I was ready to order, but the woman I spoke of before was too busy talking to some other employees, so someone who usually makes the food helped check me out. She was far friendlier than the person I initially talked to, but that didn't make the transaction any smoother.
First, I wanted to order a minestrone soup, a white brownie with chocolate chips (they had two kinds of brownies), and an italian hoagie, However, I was immediately told that they were out of minestrone soup (apparently the manager or someone had taken all of it to some conference or meeting nearby). So, I asked for a side italian summer salad instead, and then the charged rang up my order and charged my credit card. A few minutes later, after the person who rang me up explained to the rest of the employees that the italian summer salad WAS on the menu and they did need to make it, I was informed that they didn't have the italian summer salad because "all the cantaloupe was bad". I decided to just stick to the hoagie and the brownie, but it took them 5-10 minutes just to figure out how to refund my credit card and re-run it to charge me for the new amount.
Finally, my order was in. I waited like 5-10 more minutes and they brought out my food. To my surprise, I noticed that they had left a second brownie in my bag, probably for some of the inconvenience of the transaction. At first I was happy, but then I realized that neither of the brownies was the kind that I had asked for. This was definitely not the best experience I have ever had for lunch. I went with two stars, though, because the hoagie wasn't bad, but definitely not worth all of the other crap I went through. There are too many other good places around here to bother with all that nonsense again. Try it if you want, but I don't recommend it. If you really want a good, italian deli, make your way over to Defalco's on Scottsdale Rd. a little north of McDowell.
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