One of my all time favorite places to grab a great sandwich. The italian with hot peppers is my go-to. However, skip placing an online order in an effort to save time. A small group of us (5) placed an online order to pick up and waited 20 minutes after the "ready" time to pick it up. We watched the regular sandwich line customers move through the line 4 or 5 times over before we were eventually provided with our order placed online. Had our order not have already of been paid for online, it would have made more sense for us to stand in line and order our sandwiches with the lunch hour rush. Very disappointing.