Review is for the service area. My husband and have been loyal customers of Town and Country but since the co. was bought out by the Sonic automotive group, we are officially taking our business elsewhere. I suspect others have followed in our footsteps, because the service area is not nearly as busy as it use to be.
Service is awful. Reps don't call you back in a timely manner. They are also not very customer service orientated. Overall, service is sub par. They got rid of all the previous service reps. There was one service manager in particular that my husband and I went to for many years. They got rid of him and he is now working at another Toyota service area in Charlotte. It is further away from us, but we are following him to his new location. Quality customer service over travel time ANY DAY!