I am a patient at one of the Optic Gallery stores. I broke my glasses and found that the store I go to does not do repairs. I read that this store have repaired non-patient walk in customers glasses right then and there, for free to boot. I took mine there today and it cost me, a patient, $129.00 to have the bridge replaced on my glasses. I wonder if I would have had mine repaired free had I not been a patient? That being said, I have no complaints about the staff.