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| - Classic Bait-and-Switch!
Ridiculous how a $260 lease payment total can become $278 + tax and then a car can vanish into thin air! Salesman claimed "$230 on the add plus tax tag title license and fees that total approximately 12%" (or $257.60). That became "$278 + tax" etc. and that later became we "don't have that" car. San Tan Ford claimed in a BBB complaint response that the cost difference was because I asked for 12000 miles. That means they were trying to charge nearly four times the 10 cents per mile they originally claimed they would charge for extra miles, or at .10 they were going to charge me for 5,760 miles and give me 1,500. Such a deal! They didn't even address the complaint about not having the car for the Ford lease deal they offered. I saw and touched the car!
Below is the text conversation with Robert Garcia. There were a couple more comments at the end I didn't include but it was just that I would come down at about 6 and he would "have (the car) out and ready". I went to San Tan expecting to lease the Ford Focus Electric I had been looking at a couple times for a price that was agreed on with only a few dollars variation possible either way.
When I showed up, the car was outside and Robert showed it to me. We discussed a few things but when it came time to get a price on the lease everything changed from the text messages. The price was $278 which was 21% more than the $230 price not 12% and later there was a claim that I could lease the car at $267 + tax etc.. I asked what happened to the $230 deal I had inquired about repeatedly and the guy that was working with Robert said that the deal was on another car that he didn't have. I asked what was different about that car than the car we had been discussing and he claimed it had different options. I made it clear that I knew the only option on a Ford Focus Electric is leather seats and the only car that we had been discussing and they made ready for me had leather seats just like I asked for. He eventually said about the $230 lease deal that he didn't have that car so I said "We're done here." and walked out.
THAT IS BAIT AND SWITCH!!!
San Tan Text Mesages:
Robert:
Morning David, I am going into a training session for about 45 min. We have the frost focus and is that the one you want? If so I am going to my desk and verify the lease numbers of the internet special we discussed last night. Please confirm that that is what you want to do. Thanks Robert
Me:
Focus Electric Ice Storm color with leather.
Robert:
David, I talked to my sales manager and on the frost focus and the internet special, your payments will be approximately $260. When would you like to come down?
Me:
12k miles and 2k down correct?
Robert:
10500 miles and $2028. Is that what you saw on the special? Also, print any literature you have. Robert
Also, it is 36 months
Me:
Yes but I want 12000 miles for the same price.
Robert:
I will ask the desk manager, when can you be here?
Me:
What is the payment breakdown?
Robert:
It is the $230 on the add plus tax tag title license and fees that total approximately 12%
Me:
What are those amounts?
Robert:
The exact amounts are exclusive to each deal total so I cannot give you exact breakdowns. It all totals 11.75% to 12% of msrp. You will get every line item explained to you when you are here. After we get all of your information, you will get exact numbers.
Here is the meat of the BBB complaint response:
"Upon arrival he was given the numbers on the vehicle which was $278 plus tax on the lease payment. This was with $2028 down and miles allowed was 10500. Mr. Carrington advised Robert that he wanted 12000 miles for the same price as the 10500 miles. This was not possible on our end. The 1500 mile difference at .15 - .20 cents a mile adds up"
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