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  • Timeliness and customer service are lacking here. I called on Monday and set up an appointment to have an alignment and oil change completed. I was quoted that the service would take 1hr and 20 mins. When I brought the car in, I was quoted the same time. I dropped the car off at 0900. I called at 1100, spoke to Roger who asked me if it was turned in this morning because he just got in. After I informed him that he turned in my vehicle, he gave a weak chuckle. But, he said he'd check on the vehicle. After 20 mins, I called back. Thankfully Roger did not answer this time. However, the guy who did answer asked Roger and there was no answer from him. The guy actually checked on the vehicle this time and told me it would be another 30-40 mins!!!!! Wow! How weak is this? 1hr and 20 mins turns into 3 hrs!!!! Too say the least- I AM NOT SATISFIED WITH THIS FIRESTONE! Sincerely- "Still waiting for the car..." PS: Finally picked up the car at 1220. 3hrs 20mins. Phil- hooked me up with a free oil change. Lesson learned- if you go to this Firestone, deal with Phil and not Roger.
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