I finally gave up and dumped my Mercedes ML350 to the dealers across the street. After having if for several years out of warranty and spending around $10,000 on repairs I had enough. Then on top of all that they offered me the lowest trade in price of anywhere else I had gone. I was completely insulted and vowed to never buy anything from this place. I had NUMEROUS service issues here with things not getting fixed correctly, scratches on the car. Had all my wheels recoated to fix scratches and they were never the same. The finish was bad and they were horrible to clean after spending around $600 on the refinish.
If you take an out of warranty car in here beware. They will magically find THOUSANDS of dollars in repairs that they say are NEEDED. My repair guy would honestly act like I was going to die if I didn't fix these things. Only after I had a straight talk with him did he give me the honest answer. I would not trust them at all and feel really bad for anyone who is at their mercy and doesn't really know any better. Dump your Mercedes and get ANYTHING else. I got a BMW and haven't had any problems whereby the Mercedes was in there ALL the time!!