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  • My girlfriend and I came to Urban Tea Loft for lunch and had a mixed experience that seems to echo many I have read here. The atmosphere is hip and quaint and relaxing- a plus! We went on a Friday during lunch and the place was packed. We were greeted warmly but had to sit at the patio because the only available table was right near the register, sitting slightly under the counter. We sat at the patio for seven minutes, being completely ignored and never getting a menu. W waited until two tables left, hoping they would clean one off and we could sit. When they didn't clear a table, we came inside and told them it was too cold to sit outside. One server said we could sit at one of the dirty tables and he'd clean it for us. We sat for several minutes before he came and took two plates, leaving the rest of the mess for another five or six minutes until the other server came and finally acknowledged us. I really have been excited about coming here, so I really wanted to have a good experience. I know a lot of Glynis and her husband and they have a great company and are very caring. The food was fantastic. I had the chicken chili panini and a blend of coffee, tea and cocoa- great! The pasta salad is SO delicious! My friend had the gyro. We both loved the food. Our only complaint is the service, which got progressively worse as the day went on. We were there almost two hours for lunch because we really had to wait a lot to order, then to get our food, then for her to check up on us and then sixteen minutes after we ordered deserts- did we finally get those. As sweet as our server was, it was not packed enough to be ignored so much. The owners were busy with meetings going on in the back, and I completely understand, otherwise I would have met with them to tell them how I felt. I hope to meet them next time, as I will return for the food and hopes the service will get better!
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