After a really good recommendation from a friend out of state, we called Empire to get an estimate on carpets for our entryway and formal dinning room. The salesman was really nice but just not put together like a salesman should be. He asked what type of carpet I wanted so that he could get samples from his car and when I told him we were looking for single color textured carpet he brought me samples of plush carpet, not textured. I went with him to his car to show him what i wanted and he had a great sample in the color I had in my head! My husband talked him down in price if we offered to pay in cash and we had an install date 3 days later... thats where it all went down hill! 3 guys showed up, 1 supervisor who looked like I was interrupting his schedule and 2 day laborers. The supervisor didnt even talk to me while the install guys were moving my furniture and left without me even noticing. The install guys did there thing and I had to leave to pick up my kids so my husband came home to let the guys finish. When i came back my house was half heartedly put back together and the carpet looks like crap! its coming up along the walls and stairs. the padding underneath is uneven and unsafe! at the end of the install my husband tried to do a walk through and the install guys acted like they didn't speak english and just shoved a paper in front of my husband to sign that had all 10's for service and quality and told him to just sign so they could leave, my husband told them that we are not happy with the service and that he wouldn't sign until we talked to someone to have them fix it, the guys told him to sign and the supervisor would call for a follow up. we have called SEVERAL times but no one will return our call. extremely disappointed with this service!