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  • I will start by saying I haven't stepped foot in the store but I have had an experience with the sales team and management via telephone. My family has shopped here and my mother had a very unpleasant interaction with the staff in which they misplaced a very valuable piece of jewelry. I called the store to ask about policy's for such situations. I will say I did not say I was calling for her nor did I share my last name as it is very unique, but they then mentioned my mothers case by name. Huge issue for me, nothing I said associated me with here and here you are passing out customer information.. next issue when I asked for a manager I was basically laughed at then told he would call me back, I found out later my message was passed along because they thought I was calling from their corporate offices. The manager was very polite (hence the second star) and answered my questions to the best of his ability. I will say I have never shopped in a Kay Jewelry but if this is the type of service I can expect I never will!
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