Freeds did my baby shower cake, which tasted delicious! And was quite cute too ;) I also won 4 Chip Chillers via Facebook over the summer and Max the owner was great and very helpful...BUT... I have gone in there a couple times since then to get my three year old son a special treat and have walked out twice. The service behind the counter is not up to standards in my opinion. Yes, they were assisting customers but a simple 'hello, welcome to Freeds, we will be with in a moment', would have made to wait a bit longer. Of course I will order more special occasion cakes from Freeds but would like the customer service to be stepped up a bit.