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  • This "restaurant" has HORRIBLE customer service!!! Called in an order for pick up. Stood at the counter waiting as two young girls were counting the register drawer. Another young girl asked if she could help. I said i was there to pick up an order. She snapped, "Oh, I cant help, they'll (pointing to the two girls at the register) have to help you." One young lady asked how she could help. I said i was there to pick up an order. She asked for the name. I said the name and immediately she said, "We don't have it." She asked for the name again and said the same response. She said two or three other names and i said those were not it. The whole time, neither of the girls made eye contact with me. I had to drop my head to the counter and get their attention before they looked up. She argued with me the order was probably at a different location. I said i didn't think so and again she said, "Well, we don't have it!" That's it, end of conversation. She didn't offer to place another order, offer to check the back, etc. That was it as far as my order was concerned. I placed the order again, but the price was different when we first placed the order. When i brought this up she said chips and salsa were extra. At that point, i simplified the order. If it was my choice, i would have walked out. Then another young girl walked up to the counter and snidely responded, "the order was at the other location." She walked away, turned, tilted her head with a smirk and said, "and we cancelled it." I asked for a manager and the teenage girl said she was one of the managers. I told her she needed to talk with her employees about how they speak to customers. Sarcasm, rude comments and poor body language do not belong in the service industry!
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