Went to Starbucks in Fry's and placed an order for 3 Grande Carmel Frapps. When it was time to get them, they were not Carmel, but Vanilla Bean Frapps with Carmel. I explained it was not what we had ordered and Matt, without question, promptly set them aside and made the 3 Grande Carmel Frapps.
It was just a miscommunication relayed to Matt. Matt was kind and let us take the "mistakes" home because he was going to have to dispose of them. He is a good employee, and treated his customers with genuine concern and respect.