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  • Got this company through my home warranty company. Our ac was not working properly. A man called Randy called me to schedule an appointment for the next day between 1 and 3. The next day that time came and passed, I called the company back and the receptionist patched me to the service department. Went to voicemail, left a message and waited about 30 min. Called back for an update, the phone rang twice then I got hung up on. Called the warranty company to try and get an update. After 2 min they called back and got me an update. Apparently the service manager/owner and receptionist dont like talking to customers. Then the technician called said he was running late. Understandable since all ac units want to break in the summer here. He came, diagnoses the problem, and told me he had to get some parts. He would return the next day to install the necessary item. The next day rolled around and I called about mid day for an update. Again the ac company could not be bothered to answer their phone to give me an update. The warranty company was able to reach them after an hour and got me an answer. Then after several hours the technician called me to confirm he was coming over to finish it. Eric, our tech was professional, polite, and hard working. It's not his job to update the customer, it's Randy's, and he is not professional at all for dodging my calls and hanging up on me. This would have been a higher ratimg if there was ANY communication, but I had to pull teeth to get any information.
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