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  • 2nd time I've used this location to cater our monthy Directors' Meeting. The first time they said they'd deliver (because they're only a block away) and the food did not show up at the agreed-upon time. They called me an hour later asking me why I hadn't come to the restaurant to pick up the food. I told them that the Manager had specifically agreed (to my face) to deliver--again because we're only a block away. 45 minutes AFTER THAT, the food showed up. Yesterday I placed my order for this month's meeting today, and told them that I'd pick up the food at 12:30. Arrived at 12:30 and they hadn't even started the order. The cashier asks the cook what is going on and (big mistake, shithead) he decides to angrily yell his response in Spanish across the kitchen in front of the "Stupid Gringo" that he hasn't started it yet, because it isn't due until 12:30. He seemed quite shocked when the Stupid Gringo (who speaks fluent Spanish) answered him IN SPANISH in a less-than-pleasant fashion that it WAS 12:30 PM. Still did not have my food 10 minutes later. The Manager/Shift Supervisor decides to tell me in English that they're having a problem. I respond, in Spanish, confused as to which language he and his staff should be using in front of customers (particularly because this idiot cook obviously understood English perfectly), asking why he can't deliver my food on time when I specifically confirmed this order well over 24 hours in advance. No comp, no price reduction, nothing. Will NEVER be eating here AGAIN!!!!! I agree with the other reviews regarding service--and, while you're at it, probably should lose the angry vibe that permeates the kitchen. Particularly when you just never know who can speak Spanish. And it's absolutely unprofessional and insulting to purposely speak another language in front of your customers when you actually do have a command of English.
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