If I could give these "professionals" zero stars I would be so inclined. Not only did we lose our 4 largest koi fish when they drained and cleaned our pond, but also THEY FAILED TO INFORM US that the fish were gone. We had to call and ask about the missing fish. It took over a week for me to track down the owner and his 'solution' was to replace my fish with "four large fish taken from the Phoenician" (one of his clients!). Only when litigation was mentioned did he agree to compensate for the damages incurred.
Horrible business. Stay far, FAR away.