Yelp does a good job hiding fake Reviews (such as those written by the owner under fake names) so the 12 positive reviews that yelp determine to be FAKE speaks volumes about the ethic of your business.
The agencies you alleged to have won awards with are not "nationally acclaimed" but 3rd and even 4th tiered groups with ZERO CREDIBILITY.
If you don't believe me when I said that the owner is pretentious, snooty, egotistic then just read the laughable FAKE response to me by the owner.
And Nope not the guy that called. I identify as a cisgendered female.