The girls working in the front are the WORST and will get your appointments WRONG! I was coming to Veronica (who is now at Leiden Mitchell on Indian School and 44th) and scheduled TWO appointments with the girls in the front a month prior to my appointment. They kept asking over and over what time and what day I wanted. Then they called again the next day to confirm the WRONG time and day. This was sometime in August. So I corrected them again and a month later, came to my first appointment. Since we were doing extensions I had made a SECOND appointment which they never logged into their computer when I called the month before. I was LIVID because I had to leave town so no extensions and poor Veronica lost my service. I am so thankful Veronica left that salon. Those girls in the front are incompetent to the MAX!!! I followed Veronica to Leiden Mitchell. Sorry but hire girls that can actually do the job! It was the most frustrating thing ever. OH! And when I came to my second appointment and found out that they never scheduled it even after it was confirmed, they were completely rude to me. The idiots were completely rude!! Never again will I come here. I love Veronica and followed her to a better salon!