Had a gift certificate that my sister won during a Charlotte event. Gift certificates are like money but I still wasn't allowed to use a coupon with it (which also came from the event). No big deal, moving on. I still wanted to use the gift certificate but it was not easy nor fun to use because the real kicker was the service. Maybe I hit the store on an off day, I don't know. There was no real welcome when I came in with my friend looking for something for my wedding. Finally someone started to help me and she was pretty nice and actually was turning around my first impression. However, another lady showed up some time later and, though I didn't interact with her directly until I was checking out, her attitude towards us was not welcoming nor helpful at all. My friend and I both were disappointed and felt uncomfortable from the overall experience. They also did not have much selection in my size which was annoying because the main reason I wanted to visit was because they advertise a wide range of sizes. Even though it was annoying to me that the selection was lacking, I was told they had recently had a sale so I guess that's not something I can get too picky about. Parking is a little touchy, since it's in a small shopping area outside of South Park Mall, but we got lucky and got a close space. Overall, I don't think the coupon I still have is worth revisiting this store.